Audiopoint.net

Audiopoint has lead the voice market by “pre-packaging” specific enterprise applications. This reduces time to market for customers and avoids the resource consuming development and demo stages that are associated with this market. Moreover, Audiopoint’s platform has pre-defined characteristics that enable them to deliver customized products and applications for a wide array of enterprise applications.

By approach, Audiopoint has developed a voice response operating system onto which a variety of product solution can be build. This voice-response OS platform is positioned on a standardized hardware model, enabling the Company to rapidly deploy and host scalable voice content solutions while maintaining the ability to be nimble in an environment of technology evolution. The Audiopoint Platform displays a number of characteristics that differentiate it from its competitors within the industry.

• Vendor-Neutrality—The Audiopoint platform supports numerous leading ASR vendors, including Speechworks and Nuance
• Rapid Application Development—Audiopoint’s table-driven applications framework and library of Java templates reduces need for telephony programming, thus accelerating development timetable
• Rapid Application Deployment—Audiopoint’s flexible architecture facilitates integration with major operating systems and databases, thus minimizing the need for the reprogramming of legacy systems. This translates into lower overall ownership costs as well as reducing installation costs and future maintenance expenses.
• Deployment Model Flexibility—Unlike some competitors, Audiopoint is capable of both on-site distribution and hosted deployment at its co-located hosting facility
• Monitoring Capability—The Company has developed a proprietary monitoring system that tracks all components (both hosted and distributed) in order to ensure service availability and diagnose problems in the most efficient and effective manner.

These design choices allow Audiopoint the flexibility of development based on the end-user experience while maximizing the utilization of hardware solution. Multiple vendor solutions can be hosted from the same hardware clusters providing global fail-over protection and load balancing.