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About
Audiopoint designs, develops and deploys Automatic Speech Recognition (ASR) software for consumer-oriented businesses. In simplest terms, Audiopoint products offer callers the opportunity to input and retrieve information and conduct transactions using their voice. The company utilizes a vendor-neutral ASR/telephony platform that automates inbound calls, enabling implementing organizations to improve customer service levels while minimizing live agent overhead. Additional benefits of ASR implementation include higher customer retention rates, enhanced data capture opportunities, and the introduction of new sales channels.
The evolution of Audiopoint’s voice platform development has resulted in the Personal Voice Portal solution. While PVP could be thought of as mere voice-enabled web data, this offering combines the ability to add voice access and navigation to web-based information with the user interface and interaction experience brought about by nearly 10 years of development experience in the voice response market.
Today Audiopoint’s technologies are utilized by millions of users via its customers.
- Launched first voice portal in 1999
- Stable and expandable platform
- Strong commitment to R&D continues to improve and grow technology
- Solid customer base
- Company is profitable & financially strong
- Partners with Oracle, Cisco, Sun & Nuance
- Proven and mature patented technology